The customer service rep said it looks like the package was lost and referred me to someone who helped set up a trace for it. UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world. I recently ordered an item and it was shipped via UPS. There is an "investigation" to track down the package. Learn More. I have had multiple packages over the years (at different addresses in different towns) never show up, that UPS said they delivered and had "my" signature. The most recent was Xmas in July Lenox ornaments. After that, I recommend having packages shipped to your office or somewhere else secure. The UPS refund policy does state what is to be done in the event of a stolen package, and that extensive procedure grants very little in the way of allowing a refund to the customer. Even though the ordering person may be paying for the product and the shipping charges, as far as UPS is concerned, the shipper is actually paying UPS. (Source: I have been selling on eBay for 19 years) While a UPS spokesperson insisted that the rate of theft for UPS-delivered packages is low, the company has made efforts to increase security … Once the UPS investigation is complete, a notification letter will be emailed, faxed or mailed to the shipper. I contacted the merchant/sender, who in turn have opened an investigation with UPS. If you ordered the product, you should get in contact with the seller, since UPS will issue the refund to them. It doesn't matter what UPS's scan info says in this case. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. UPS is infamous, in my state at least, for saying something was delivered to "you" and that they have "your" signature. If you go to the police and tell them it appears your package was stolen from your porch, they will file a report for you. A person orders something and it is sent by a shipper. Delivering possibility. How soon does a UPS lost package investigation begin? E-mail UPS. Find peace of mind with the details. The rep was really cordial and informative and did answer most of my questions. Regardless, all missing packages—for whatever reason—are handled this way. Select the link below to e-mail UPS about your lost or damaged package. I contacted the seller and he contacted UPS. Soon after realizing that my package was either lost or stolen, I filed an investigation for a lost or stolen package. UPS states it is missing. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or … The package was delivered to my neighbors house but the tracking information stated that it was left at the front door of my address. UPS may inspect the package at the shipper’s or receiver’s site, or may collect the package for inspection at a UPS facility. Because of the likelihood of fraud, it is difficult to receive refunds of this kind. I got a package that was marked as delivered on the 24th but my package was nowhere to be found, I assume that it was stolen, as I have already had this happen with another package (different carrier), thankfully that one has since been reimbursed to me. How the *** does an employee steal a package with a tracking number. All Claims: Once you file a missing package claim, UPS will investigate. Louisville Metro Police say officers had been conducting a "lengthy investigation" into 38-year-old Jon Keen, a UPS delivery driver they believed was "stealing packages from various victims." Which is messed up you know that the slide is going to someone that has kids and all the camps are shutdown because of the pandemic. eBay owes you money, not UPS. It’s really difficult to find out if a package was lost or stolen. I called UPS this morning regarding a package I was supposed to receive yesterday. 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